About this policy
This policy covers Digital Signature Certificate (DSC) application support and USB crypto-token orders placed with Alpingo. The issuer, manufacturer and product-specific terms may differ. Mandatory consumer rights under applicable law remain unaffected.
DSC applications, cancellation and refunds
DSCs are issued by Certifying Authorities (CAs) licensed by the Controller of Certifying Authorities (CCA). The selected CA performs applicant verification, decides whether to approve an application, and issues or revokes the certificate. Alpingo can assist with available application options but is not the issuing CA.
Cancellation and refund terms differ between CAs and certificate products. They may depend on whether an application has been submitted, verified, approved, issued or downloaded. Before you proceed, check the current terms of the CA named for the product. If you want to cancel or request a refund, contact Alpingo promptly with your order number; we will review the order and coordinate with the relevant CA or supplier where applicable. A CA’s terms do not remove any rights or remedies you may have under applicable consumer law.
CCA’s current Identity Verification Guidelines (CCA-IVG 2.6) require the CA to complete the applicant’s mobile authentication before accepting advance payment for DSC issuance, subject to specified organisational-person application exceptions. The OTP used on Alpingo to show prices is separate and is not CA identity or mobile authentication.
Official issuer references
Use the issuer named on your product or order, and check its current terms before applying:
- PantaSign refund policy
- Capricorn refund policy
- VSign refund and cancellation policy
- IDSign CA Certification Practice Statement
- SignX CA Certification Practice Statement
These issuer documents apply to the CA’s certificate services. They are not Alpingo’s general returns policy for physical goods. For an issuer policy that is unclear or not linked above, contact Alpingo before placing the order.
USB crypto tokens: damage, wrong item and warranty
Before ordering, confirm that the exact token model and serial-number series is accepted by the CA for your certificate. Product compatibility can depend on the issuer and current CCA crypto-device requirements.
If a token arrives damaged, defective or different from the item ordered, contact Alpingo promptly with your order number and a description of the issue. Keep the token, packaging and included accessories. Photos may help us review the request. Please wait for return or troubleshooting instructions before sending the token back. Do not try to reset, initialize or modify a token containing a DSC or private key.
USB crypto tokens sold by Alpingo are covered by the manufacturer’s warranty only. Warranty coverage, duration, exclusions and claim process are governed by the respective manufacturer’s terms. Please check the manufacturer’s warranty applicable to the exact token model before ordering. Alpingo does not provide a separate warranty. This does not limit remedies available under applicable consumer law.
Refund processing and return shipping
For an approved refund, Alpingo will use the original payment method where practicable and process it within the period required by applicable law and payment-provider procedures. The time for the credit to appear can depend on your bank or payment provider. Any applicable return-shipping arrangement or cost will be explained when we respond to your request; contact us before shipping an item back.
How to contact us
For cancellation, return or refund requests, contact dsc@alpingo.com or call +91 85500 00141. Include your order number and a way for us to contact you. Do not send token PINs, passwords, private keys, OTPs or Aadhaar authentication credentials by email or WhatsApp. For CA verification, use only the CA’s designated secure process.
Read the current CCA guidelines, including IVG 2.6, and the CCA subscriber FAQs.